Your business may be at a cross-road as to whether you need more help in your business, particularly when it comes to IT services and support. You might also be wondering whether to hire another full-time IT resource or outsource to a specialist IT company. Both of these approaches have their pros and cons, and the right decision isn’t always clear.

Internally handling an IT project ensures everyone working on it shares your company’s goals, objectives and values. They’re invested in your company’s success because it’s directly linked with their KPIs and the future of the company.
Not all in-house teams are highly engaged, but the ones that care have an advantage over outsourced talent.
Because your team cares about the business outcome of a project, they’re more willing to step outside of their specialty and find creative ways to get work done. They may suggest ideas to make a project better or proactively fix IT issues before they become a problem. That dedication makes up for small skill gaps because team members are more willing to figure things out on their own. The end result is that your engaged team gets more done.

Cons

Higher Ongoing Costs

Hiring a full-time team of IT experts is expensive. It’s also a longer commitment vs. outsourcing the work. When the project is complete, that person expects to have the same amount of work and pay.
If you only need help for one or two projects, it might be more affordable to outsource a task or project instead of  fully handling it in-house.
Even if an IT contractor’s hourly rates are higher, they should only bill you for the time they spend working on your project. You don’t pay for hours they spend doing administrative tasks, training, or waiting for the next task. There’s no obligation to give them 40 hours of work every week so you are making cost savings overall.
Whereas, in-house team members must get paid for the hours they spend at work, whether they’re working on your project or doing something else. You’re also responsible for all on-costs (superannuation, annual and sick leave) and other expenses. Companies that have to choose between hiring another team member or outsourcing IT work might find it more cost-effective to outsource their Managed IT services.

Your employees can’t be good at everything. You might not have the necessary IT in-house resources that can complete a particular IT project successfully.

Sometimes, it’s not practical to try to take on a IT project that’s far outside of your team’s expertise. Staff training might also be too time-consuming or expensive. The resources you spend to learn something new may also take attention away from the things you can do well, and your results won’t be as good.

So, the key for IT projects means it’s smart to work with someone that has the expertise you need.

Cyonic IT Professionals can help keep track of how much time your assigned IT contractors are spending on tasks. You will be able to free up your time to focus on what matters for your business by trusting us at Cyonic to fully deliver tailored Managed IT services by running your IT department on your behalf. We provide ongoing IT support and maintenance, for a fixed monthly fee, taking the pressure off your day-to-day IT needs and ensuring your IT system are always operating at peak efficiency. Get in touch today by speaking to our CEO, James Eckart.